Call Recording and Data Collection
At Cathedral Hospital, we value your privacy and strive to protect your personal information. As part of our commitment to quality care and continuous improvement, we record calls made to our facility. These recordings are used for training, monitoring, and enhancing our services to better assist you.
- Purpose: We record calls for training, quality assurance, and operational improvements. This allows us to ensure that our staff is delivering the highest standards of care and service.
- Opting Out: If you do not wish for your call to be recorded, you have the option to opt out. Please inform our representative at the beginning of your call that you prefer not to be recorded. We will make every effort to accommodate your request.
- Privacy and Security: We are committed to safeguarding your personal data. Any recorded calls will be stored securely and accessed only by authorised personnel. We adhere to strict privacy protocols to ensure that your information is protected in accordance with applicable laws and regulations.
- How We Use Data: The information collected through our recordings is used exclusively for training and improving our services. It is not shared with third parties unless required by law.
Your Rights
- Access: You have the right to request access to any recordings made during your call, subject to applicable legal restrictions. Please contact us if you would like to obtain a copy of your call recording.
- Data Deletion: You can request that any specific call recording be deleted, though please be aware that deletions may be subject to retention requirements by law.
If you have any questions about our data collection practices or would like to learn more about your rights, please don’t hesitate to contact us. Thank you for choosing Cathedral Hospital, where your privacy and security are our priority.
