Summary of Statement of Purpose

Cathedral Eye Clinic is a private facility providing lens and retinal surgeries, as well as a range of laser treatments which include but are not limited to; SMILE, LASIK, PRK/PTK, YAG Capsulotomy,
and SLT.

Cathedral Dermatology is a private facility providing a consultant led dermatology service with a range of both medical and aesthetic treatments and services. The staff here at Cathedral Eye Clinic
recognise that, no matter which treatment you are here for, if left untreated, some of these conditions may have profound effects on patients’ lives, e.g. through loss of self-esteem or social stigma,
and we are always sympathetic to this.

The managers and staff here at both Cathedral Eye Clinic and Cathedral Dermatology are dedicated to providing the highest possible level of care to patients. As such, the clinic is committed to achieving and maintaining full compliance with the aims of the Health and Personal Social Services (Quality, Improvement and Regulation) (Northern Ireland) Order 2003 and related Regulations.
Treatments are provided in designated rooms that have been approved for purpose (e.g. the use of lasers by our Laser Protection Adviser (LPA).).

A waiting room and toilet facilities are also available for patient use as needed.

Terms and Conditions/Payment for Treatment

Prices for treatment are clarified prior to an appointment being made. Some treatments may be tailored to suit the patient and may be completed on the day of initial appointment. Prices are
discussed in full before any treatment is agreed to or undertaken.

Out of courtesy we request that at least 48 hours’ notice of cancellation is given. A fee may incur for cancellations made less than 48 hours prior to your clinical appointment or 72 hours prior to your
surgical appointment.

The ‘Schedule of costs’ is a document which will be provided to you detailing the fees of any and all relevant treatments (including but not exclusive to your chosen surgery and any additional costs

that may incur). This document will be provided at point of booking and a signature is required upon receipt.

Standard Form of Contract

Treatments will only be carried out after a detailed prior consultation between the patient and the clinician. Standard forms of contract (written consent forms) for all treatments will be obtained before
these courses commence.

Accessing Your Records

Under the Data Protection Act 1998 you have a right to access the records that we hold about you and your treatment. Any patient, or a representative with the patient’s written consent, may view
the records at any reasonable time at the clinic. If you require physical copies to take away with you, this can be arranged upon 24 hours’ notice and payment of a £50 administration charge.

Protecting the Privacy and Dignity of Clients

Cathedral Eye Clinic Limited is committed to protecting patients’ privacy, dignity and confidentiality at all times. Some of the specific measures in place to ensure this are:

  • Consultations and treatments are always conducted in a private room.
  • The patient may be chaperoned during any consultation or treatment if they so wish.
  • Appropriate informed consent is obtained before any examination or treatment.
  • Client records are stored securely in accordance with the Data Protection Act 1998. The toilet facilities available to patients are lockable.

Discrimination

Here at Cathedral Eye Clinic Limited, everyone deserves to be treated with kindness, respect, and fairness—no matter who you are.

What This Means for You

  • We do not tolerate discrimination of any kind. This means no one will be treated unfairly because of their race, gender, age, disability, religion, sexual orientation, or any other personal
    characteristic.
  • You have the right to receive the same high-quality care as anyone else, without bias or judgment.
  • Our staff will treat you with dignity and respect, listening to your needs and supporting you with compassion.
  • If you ever feel you have been treated unfairly or discriminated against, you can tell us safely and confidentially. We promise to listen carefully and take your concerns seriously.
  • You are also expected to treat our staff and other patients with respect.

How We Keep You Safe

  • We provide ongoing training to our staff so they understand how to care for everyone fairly and kindly.
  • We make sure the hospital is accessible and welcoming to all, including those with disabilities or special needs.
  • We have clear steps to handle any complaints quickly and fairly.

We’re Here for You

Your health and well-being are our top priority. We want you to feel safe, respected, and cared for every time you visit us.
If you have questions or need help, please ask any member of our staff.

Facilities for Children at Cathedral Eye Clinic

Treatments are not undertaken on any person under the age of 18 years at the Cathedral Eye Clinic Limited. To ensure safety and maintain a relaxed environment for all our patients, we also
request that patients do not bring children with them when attending for treatments.

Facilities for Patients with Disabilities

Wherever possible, services are provided in such a way that facilitates access by people with physical, sensory and learning disabilities.

The access policy for the wheelchair-bound at Cathedral Eye Clinic Limited is: Disabled access is provided. Within the clinic, limited assistance with movement will be provided (e.g., when
transferring from a chair to the treatment couch) but staff are not permitted to lift clients or move them manually. Patients’ requiring more assistance are welcome to bring a friend, relative or carer
with them to help them with moving around the clinic.

For patients with sensory and learning disabilities, every effort is made to enable effective communication. However, it is recognised that clinic staff do not have the specialist skills required to deal with all types of disability. In some cases, the client may be referred to the RQIA for advice on suitable alternative establishments or asked to be accompanied during their consultation by a
chaperone who can assist with communication (for example through the use of sign language). In all cases, we need to be sure that we have obtained informed consent before proceeding with
treatment or an examination.

Training of Staff undertaking Surgical & Laser treatments at Cathedral Eye Clinic Limited
The members of staff offering Surgical & Laser treatments at Cathedral Eye Clinic Limited are fully trained in the use of the equipment by the supplier. They have also attended ‘Core of Knowledge’
training covering the safety aspects of the use of Laser equipment. This training is reviewed regularly and updated as appropriate, according to the advice of our LPA.
All members of staff are appropriately trained in the performance of their duties, in particular with regard to health and safety and fire procedures.
Infection Control
Infection control is of the utmost importance in the clinic. All of our equipment is cleaned to industry standards and staff attend routine training in infection control in order to ensure that you are safe
from the risk of infection when attending treatment. Good hand hygiene is an important aspect in minimising the risk of infection. For your convenience, you will find hand washing facilities or hand
sanitizers available throughout the Clinic.

Resuscitation Policy

In the unlikely event of a cardiac arrest or other medical emergency, Cathedral Eye Clinic Limited staff immediately request assistance from the Emergency Services by dialling 999/112 and will
undertake resuscitation to the full extent of their abilities.

Giving Feedback on our Services

Cathedral Eye Clinic Limited aims to maintain a relaxed and open relationship with our patients, which we hope means that you will feel comfortable making comments or suggestions to clinic staff
at any time.

The Clinical Services Director is responsible for ensuring that formal patient surveys are carried out on a quarterly basis with a random selection of patients who have received treatment throughout the year. Completed questionnaires & reviews can also be uploaded by patients’ visiting the clinic, directly onto the DOCTIFY platform. Patients will receive an email inviting them to review their
experience. The questions cover patients’ opinions about their treatment, the clinic personnel, the premises/facilities, and the overall service.

The results are analysed by the Patient Experience Liaison Officer & the Registered Manager and are emailed & delivered to the team highlighting areas for improvement & consistency in areas of
excellence. Results are also discussed at quarterly Education & Information Sessions with the team. Patient experience feedback is also obtained during post operative calls conducted with all
private patients following Lens Replacement & Cataract procedures. Feedback can therefore be obtained for the purpose of triage if required, for the optometry or medical teams & in respect of a
review of overall experience, following procedures.

Making a Complaint

We hope that you will be delighted by your experience with us. However, if you are unhappy about any aspect of your care, Cathedral Eye Clinic has a formal complaints policy which details the
stages of the process and the timescale we aim to achieve in dealing with any complaint. A summary of the Complaints Procedure is provided below:

      • If you wish to lodge a complaint, the Clinical Services Director will be informed and will deal with the matter. If the complaint is made in person, you will be taken into a private area
        and time given to hear the comment or complaint in full.
      • If the complainant is not the patient, written consent must be provided by the patient on whose behalf the complaint is being lodged.
      • If the complaint is made in writing, the complaint will be recorded as such and the client invited to lodge an official complaint, laying out in detail the circumstances of the complaint.

Our time scales for dealing with a complaint are as follows: –
 Written acknowledgement is sent within 2 working days (unless a full reply can be completed within 5 working days).
 A full response is sent within 20 days; or when an investigation is on-going, a full response is sent within 5 days of its conclusion.
Staff from Cathedral Eye Clinic take any complaint very seriously and will fully support any client who wishes to make a complaint to ensure that the matter is properly resolved.

Registered Provider and Registration Details

Cathedral Eye Clinic is operated as a limited company.
The Registered Provider / Clinical Director at Cathedral Eye Clinic is Professor Jonathan E Moore.
The Registered Manager at Cathedral Eye Clinic is Mrs Joyce Shaw.
The Registered Provider and Clinical Services Director can be contacted via the clinic:
Address: 89 – 91 Academy Street, Belfast BT1 2LS
Tel: 02890 322020
Cathedral Eye Clinic is registered with the Regulation and Quality Improvement Authority (RQIA) whose contact details are:
Address: James House, 2-4 Cromac Avenue, Belfast, BT7 2JA
Tel: 028 95 361111
Website: http://www.rqia.org.uk

Inspection Reports

Regulation and Quality Improvement Authority Inspection Reports on Cathedral Eye Clinic Limited are available from the Regulation and Quality Improvement Authority at the address provided
above.

Questions and Comments

If you have any questions or comments on any of the information in this Patient Guide, please speak to a member of staff. The information in the guide is reviewed at least once a year. The review
details are recorded in a Policy Review Register and are monitored by the clinic management. All necessary amendments are implemented in a timely manner and staff are advised in writing.

*Please note that ‘Cathedral Eye Clinic Limited’ encompasses Cathedral Eye Clinic at our Academy Street facility and Cathedral Dermatology at our Boucher facility.